Research of homeless service providers’ working adjustment process: Non-Governmental Organizations in the Greater Taipei area
|Authors:||趙雪玲||Keywords:||工作適應歷程;街友服務者;民間團體;助人者;遊民;社會工作者;working adjustment process;homeless service providers;Non-Governmental Organizations;helper;homeless||Issue Date:||Jul-2020||Abstract:||本研究目的在於瞭解街友服務者工作適應歷程，包含其所遭遇的工作問題、整體適應歷程樣貌、影響工作適應歷程的因素及所採取的因應策略。採用半結構式訪談法蒐集資料，研究者採以滾雪球方式，選定大臺北地區的街友服務民間團體，最後邀請到四位符合本研究條件及具受訪意願的研究參與者，再針對所蒐集到的訪談資料以主題分析法進行分析，依此，本研究分析結果發現：
The purpose for this research is to understand and explore homeless service provider “what they came across,” “how they fit into the homeless,” “how they adjust to the job and homeless people;” and lastly “what is the strategy.” With the guided interview plus snowball sampling within the Grand Taipei area of 4 Non-Governmental homeless service agencies, the writer finally interact with four volunteers who are willing to participate the study. By subject analysis of the data collected, here is the findings: “What the service providers may come across and has to deal with” stands for: 1. High turnover rate within co-worker and the impact, 2. Negative impression of homeless, 3. Subject also change constantly and quick, 4. Fear of subject is going to die. Also the external factor may bring up challenged working environment, insufficient manpower and internal communication problem inside of the agencies. “How the service provider fit into the homeless” can be divided by 2 phase: “Beginners learning curve,” and “Experienced veteran.” When meeting with homeless, first thing is always learn to adapt and explore the subject and working environment, which has a huge difference from other work. With time change, service provider gains experience to overcome difficulties (with subject), and learn how to find resources for the job, hence lead to the mind change inside of the worker. Gender, family, extroversion as personality, working experience, education background, salary and career plan and social interaction from work, all these can influence the service provider to interact with homeless and how they get along with each other. And finally service provider has the strategies including: a. learn from experience, self-learning (for example, from school), information exchange with different agencies, flexible working time schedule, relaxing after work, support from co-workers, subject homeless with the risk of death (mentally), external resources for problem solving, or wait for the approval/implementation of new idea for the Service. As for interaction with supervisor, service provider either communicate actively or tend to swallow the bad feelings. Researcher has the following proposal for homeless service provider group, in order to help service provider adjust well. A. To allocate useful resources for service provider, B. To train service provider with proper living skill, so they provide the same towards homeless, C. To offer the service longer, D. To intertwine resource with different group/agencies, E. To establish a friendly communication channel, and well-organized training course and personal safety.
|Appears in Collections:||生命教育碩士學位學程|
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.