宗教組織自我成長課程之SROI分析-以法鼓山護法總會為例

Abstract

在臺灣宗教團體是個具有充滿關懷人文環境與志工能量的組織，如何基於利他宗旨，有效整合各方資源，創新價值及建立文化成就基業長青，是宗教組織在追求永續經營的重要思維課題。其中的一種方式，就是開設多元跨領域、整合創新及自我成長課程來與組織互相對應連結，協助所有參與的志工或學習者，藉由多元共益新價值的觀點，培養探索人生方向能力，以符合其人生需求。同時，也能實踐組織願景與符合社會期望。然而這類型的自我成長課程是否能產生具體成效與發揮社會影響力則是在過去的研究當中較少被討論。本研究即是試圖藉由從社會價值與社會影響力的理論思維，透過嚴謹且具公信力的社會投資報酬(SROI)評估工具模組，以某宗教組織之自我成長課程作為研究個案，透過理論學習與實務操作結合，藉由深度訪談、問卷調查等方式，探討利害關係人參與課程前後所產生的成果改變，進一步分析所推展課程之成效與影響力。 綜合成果與投入分析，發現法鼓山護法總會在2020年，每投入1元新台幣將對於利害關係人創造約等於3.36元新台幣之社會價值，敏感性分析結果介於2.65～3.70之間。其中各利害關係人所產生之成果價值「增加未來幸福所具備的感知能力」以參與GPS專案之學員價值受益最高，其次為義工，與主辦單位課程設計之核心理念與計畫目標相應一致。

Religious organizations in Taiwan are full of caring and humanistic environment and volunteers’ energy. Based on altruistic purposes, how to effectively integrate resources from all parties, yield values and establish a long-lasting cultural achievement are important topics in the pursuit of sustainable management. One of the ways is to create multiple cross-fields by integrating self-growth courses with the organization and assisting all volunteers or learners to cultivate different perspectives of mutual benefits in their life. At the same time, it can also implement the organization's vision and live up with the expectations of the society. However, whether this type of self-growth courses can produce concrete results or have a social influence is less discussed in the past research. This research is an attempt to use theoretical thinking from social value and social influence, with a rigorous and credible social return on investment (SROI) evaluation tool module, and a self-growth course of a religious organization as a case study, through theoretical learning which combines with practical operations, using in-depth interviews and questionnaires etc., to explore the changes in the results of the stakeholders before and after participating in the courses, and to further analyze the effectiveness and influence of the courses promoted. The results of the sensitivity analysis range from 2.65 to 3.70. The value of the outcome generated by each stakeholder, "increased perceived capacity for future happiness", was highest for those who participated in the GPS project, followed by volunteers, in line with the organiser’s core philosophy and program objectives.